TRIPSTACK NIGERIA
Cancellation Policy
Clear timing for a private transport booking. Free cancellation with a full refund is available until 72 hours before the journey begins.
Free cancellation and full refund
Cancel at least 72 hours before the scheduled start of the journey to receive a full refund of amounts paid for that journey. The 72-hour period is measured from the booked journey start time shown in your confirmation.
Cancellations within 72 hours
A cancellation made fewer than 72 hours before the scheduled journey start is not eligible for a free refund under this policy. This includes a cancellation on the day of travel or after the planned start time.
How to cancel
Use your Tripstack Nigeria dashboard to cancel where that option is available, or contact Tripstack through the platform as soon as possible. A cancellation takes effect when Tripstack records it, not when an attempted message is sent.
Refund method and timing
Where a full refund is due, Tripstack will process it to the original payment method where possible. The time it appears in your account can depend on the payment provider or bank.
If Tripstack or an operator cancels
If a confirmed journey is cancelled by Tripstack Nigeria or the assigned operator, we will contact you about the available next steps. Nothing in this policy limits a remedy that cannot be excluded under applicable law.
Policy updates
This policy applies to bookings made through Tripstack Nigeria from 10 September 2026. The policy published at the time of your booking applies to that booking.