Terms of Use

The platform

Tripstack Nigeria helps customers request private transport and helps approved operators provide suitable vehicles for planned group journeys. The customer pays the final displayed price before the request reaches the assigned operator. A booking is confirmed only when that operator accepts it.

Accounts and accurate information

You must provide accurate, current information and keep account access secure. You are responsible for activity carried out through your account and for ensuring that details supplied for a journey, vehicle or driver are complete and lawful.

Customers and bookings

Customers request the whole vehicle for their group. The price displayed when a ride request is sent is final for that request and is collected before the operator responds. Acceptance confirms the booking. If the operator declines, Tripstack keeps the payment held while the customer chooses a matching alternative at the original paid price. A refund begins only when the customer cancels and is returned to the original payment method. A confirmed booking is subject to the cancellation policy published by Tripstack Nigeria.

Operators, vehicles and drivers

Operators must submit truthful ownership, vehicle and driver information and keep every document current. A vehicle or driver may only be offered when approved by Tripstack. Operators remain responsible for lawful operation, safety, insurance, licences and roadworthiness.

Identity verification

Tripstack verifies the identity of every customer and every operator, either instantly using your National Identification Number (NIN) or by submitting a government-issued ID for manual review. This applies to both sides of the platform: an operator cannot receive bookings, and a customer cannot confirm one, until identity verification is complete.

Identity documents are private. They are reviewed only by Tripstack's operations team and are never shared with the other party to a journey. Providing a false, altered or someone else's identity document is a serious breach of these terms and may result in immediate suspension and, where required, a report to the relevant authorities.

Acceptable use

You must not misuse the platform, upload misleading documents, interfere with another user, bypass verification, manipulate reviews or use Tripstack Nigeria for an unlawful purpose. We may restrict access where this is needed to protect users, the platform or legal obligations.

Reviews and feedback

Reviews must reflect a genuine completed journey and must not contain unlawful, abusive or misleading content. Tripstack may remove content that breaches these terms or undermines platform trust and safety.

Changes and applicable law

We may change these terms when the service or legal requirements change. Continued use after publication of an updated version means you accept it. These terms are governed by applicable laws of the Federal Republic of Nigeria.