TRIPSTACK NIGERIA
Privacy Policy
This policy explains how Tripstack Nigeria, managed and owned by GYLE Technologies Ltd, handles information when you use our platform.
Information we collect
We collect information you provide to create an account, request or operate a journey, upload vehicle or driver documents, communicate with us, or use dashboard features. This can include contact details, trip details, vehicle and driver details, verification information, reviews and service activity. To verify identity, for both customers and operators, we collect your full name and either your National Identification Number (NIN) or a copy of a government-issued ID submitted for manual review. Your NIN is sent securely to our identity verification provider, Dojah, and only the verification result is retained; we do not store your full NIN, your photograph, or your phone number ourselves.
How we use information
We use information to provide the platform, match journey requests with suitable operators, review operator and vehicle submissions, manage bookings, send service updates, support safety and prevent misuse. Identity information is used only to verify who you are before you can book or receive a booking; it is not used for any other purpose. We also use information to meet legal obligations and improve the service.
When information is shared
We share the minimum information needed with the customer or operator involved in a requested journey. Identity documents are the exception: they are never shared with the other party to a journey and are reviewed only by Tripstack's operations team. We use carefully selected service providers to host the platform, send email and support identity verification, including Dojah for NIN lookups. We do not sell personal information.
Retention and security
We keep information for as long as needed to provide the service, resolve issues, meet legal obligations and maintain appropriate records. We use reasonable technical and organisational safeguards, though no online system can guarantee absolute security.
Your choices
You can review or update information in your account where available. You may contact us through Tripstack Nigeria to request access, correction or deletion where applicable. Some information must be retained where required for bookings, safety, fraud prevention or law.
Updates to this policy
We may update this policy as the platform develops. The current version will always be published on this page. This policy is effective from 10 September 2026.